1. When the accommodation requests not conform with these provisions.
2. When this Hotel is fully booked and no room is available.
3. When the person seeking accommodation is deemed liable to conduct yourself in a manner that will contravene the laws or the maintenance of public peace and order in regard to accommodation.
4. When the person seeking accommodation can be clearly detected as carrying an infective disease.
5. When the Hotel is requested to assume an unreasonable burden in regard to the Guest's accommodation.
6. When this Hotel is incapable of providing accommodation due to natural calamities, damage to its facilities and or other unavoidable causes.
7. When a person requesting Hotel accommodations is obviously intoxicated and could cause annoyance to other guests or when a person is behaving in such a manner as to be an annoyance to other guests.
8. When the Guest carrying dangerous goods such as oil stoves and harmful items to human bodies.
9. When the provisions of Article 5 of the Enforcement Ordinance for the Kyoto Prefectural Hotel Business Law is applicable
10. When the Guest have received the application listed in Article 11 in the past.
1. Name, sex, nationality, address, telephone number, and occupation of the Guest.
2. Date of accommodation, estimated time of arrival, company name of the Guest, and name and contact number of the person making the reservation.
3. Accommodation charges
4. Other particulars deemed necessary by this Hotel.
1. Terms for cancellation charges are; for cancellation made on the day accommodation commences, 100% of accommodation cost, 50% for 1 to 3 days before the accommodation commences, and 30% for 4 to 14 days before the date the accommodation commences.
2. In the case when the Guest does not appear by 9 p.m. of the accommodation date, or 2 hours after the expected time of arrival if without an advance notice, the Hotel may regard the Accommodation Contract as being cancelled by the Guest.
3. When the number of days contracted is shortened. the cancellation charge for its first day shall be paid by the Guest regardless of the number of days shortened.
4. In cases the preceding paragraph, when the Guest can prove that the Guest is not liable not to appear without any notification due to the cause such as no arrival or delay of a public transportation, the Hotel may not request the cancellation charges as listed in Paragraph 1.
1. In cases from Article 2, paragraph 3 to paragraph 10.
2. The guest does not notify the particulars listed in the Article 3, paragraph 1 by the requested time.
3. The guest does not pay Accommodation Deposit in case of the Article 4.
In cases where the Accommodation Reservation has cancelled in accordance with the preceding paragraph, the Accommodation Deposit shall be refunded if it has already been received.
1. The particulars listed in the Article 3, paragraph 1.
2. In the case of a foreign resident, nationality, passport number, port and date of entry in Japan
3. Date and estimated time of departure
4. Other particulars deemed necessary by the Hotel
1. In cases from Article 2, paragraph 3 to 10
2. In cases where the Guest bring visitors into the room
3. In cases where the Guest violates the House Regulations listed in the preceding article.
4. When the Guest does not observe the rules prohibiting certain actions specified under the House Regulations stipulated by the Hotel, such as smoking in bed, and mischief to the firefighting facilities.
To ensure comfort and safety of the Hotel, we ask the Guests to abide the following house rules according to Article 11 of Machiya Residence Inn Kyoto Terms and Conditions:
Comfort Co., Ltd. recueille et utilise des informations telles que le nom, l'adresse, le numéro de téléphone ainsi que l'adresse mail afin de fournir des services professionnels.
Reconnaissant que la protection appropriée des informations personnelles des clients est une responsabilité, nous traiterons les informations personnelles conformément à la politique de confidentialité en vigeur.
En plus de nous conformer aux lois relatives à la protection des informations personnelles appliquées et aux autres lois et réglementations contractuelles, nous les traiterons de manière appropriée conformément au traitement généralement accepté.
Clarifier les règles concernant le traitement des informations personnelles et les faire connaître aux employés. Nous demandons également à nos partenaires commerciaux de gérer les informations personnelles de manière appropriée.
L'acquisition d'informations personnelles sera utilisée pour la gestion du logement hôtelier, la confirmation de réservation et les services.
Nous prendrons les mesures appropriées pour prévenir les fuites, pertes, falsifications, etc. d'informations personnelles.
Nous répondrons rapidement aux demandes de divulgation, de correction, de suppression ou de suspension de l'utilisation des informations personnelles détenues par le client.
Cette politique de confidentialité est appliquée lorsque vous utilisez les services de The Residential Hotel Kyoto.
À l'exception des cas concernant les exigences légales, nous ne fournirons ni ne divulguerons pas vos informations personnelles à des tiers sans votre consentement.
Nous nous efforçons de contrôler et de surveiller vos informations personnelles et de mettre en place une protection stricte afin d'empêcher tout accès illégal à la base de données, toute fuite, modification, perte et destruction de données.
Si vous souhaitez suspendre ou supprimer certaines informations personnelles détenues par la Société, nous les supprimerons dans un délai raisonnable aprés vérification de l'identité du demandeur.
Toutes demandes concernant le traitement des données personnelles peuvent être formulées auprès de notre Check-in Counter Office ou à la réception de l'hotel.
Check-in Counter Office
TEL:+81-75-632-9911
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